Terms and Conditions


We can accept bookings in writing, by telephone or via email. If we have verbally agreed to accept your booking by any of the above methods a contract has been entered into and full terms and conditions apply from the time your booking is accepted. This applies irrespective of whether a booking has been acknowledged in writing or by email by Garden Games Hire UK Ltd or whether any deposit has been sent or received.When a booking is made it is assumed that the customer has read, understands and fully agrees to the terms and conditions of hire.

Where a request is made to change the date and or times of the hire we will do our best to rearrange your booking. All deposits are non refundable. Notwithstanding this our cancellation policy is as stated in conditions. Bookings are non-transferable.

Payment terms will be discussed and agreed upon at the time of booking. Payment will normally be required in full prior to the hire. Where we agree to accept payment after the event this must be received within the time specified on the invoice.Where items have been booked for outdoor use and the event cannot proceed due to unsuitable weather conditions (ie high winds and/or heavy rain) we will provide (subject to availability) substitute alternative indoor hire items.




Bank transfer (BACS)


Arrangements for delivery and collection will be agreed at the time of booking.

Details of the space required for each item is provided on the website and will be discussed/agreed at the time of booking. It is the customers responsibility to ensure that satisfactory arrangements are in place to facilitate delivery and collection.

For some of our larger items we will need to park on the site of the hire equipment.In the event of us not being able to deliver the hire equipment for any reason our maximum liability will be for the hire fee in whole or in part and we will not be responsible for any consequential loss due to non delivery or delayed start. This includes any event which we may cancel due to wet or/and windy weather conditions.


Equipment may vary slightly from that shown on our website and any measurements and specifications are approximate. It may be necessary to substitute hire equipment with similar goods in the event of loss of,or damage to, the hire equipment prior to the booking.Instructions will be issued detailing the customer’s obligations in respect of the care of the equipment.

The customer is responsible for any damage, loss or theft of equipment whilst on hire.

Any damage to the equipment caused by misuse or neglect, or loss due to theft, shall deem the hirer paying for the loss, repair and any resultant loss of business.On some occasions we will charge the customer a loss/damage deposit to cover small losses. The customer is responsible for all damage/losses whilst on hire. In the event of any loss/damage, the customer will be liable for any costs exceeding the damage deposit paid-up to and including the full cost of damage/loss.

Instructions will be issued detailing safety instructions and must be adhered to at all times. It is the hirer’s responsibility to ensure the equipment is properly supervised in such away to prevent any injuries.In the event of improper use of the hire equipment deemed likely to cause personal injury or damage to the hire equipment we reserve the right to terminate the use of the hire equipment without recompense.It is the responsibility of the hirer to ensure that all users are aware of the conditions related to the safe and proper use of the equipment.

In the event of misuse of the equipment we reserve the right to terminate the hire without refund. In the event of abusive or aggressive behaviour towards operating staff we reserve the right to terminate the hire immediately without refund.

Whilst every effort is made to ensure hire equipment is clean and dry when delivered, it may be necessary to dry off items on site. For instance, where we have collected equipment in rain/wet weather and have not had an opportunity to dry it off prior to the next delivery/hire.


Please not that all persons using the equipment do so at their own risk.

Our Company cannot accept any responsibility for any injury, loss or damage caused to anyone using this equipment either through accident, neglect or misuse.

Our Company will not accept any liability for any loss off or damage to any property arising from the hire of the equipment. Any equipment booked on dry hire (hire of equipment alone) is not covered by companies insurance policy and the client is responsible for arranging suitable insurance.

Bouncy Castle/Inflatable conditions of hire

For all back garden hires:- Bouncy castles & all other inflatables will be delivered between 730am & 11am and collected from 530pm onwards. We do not collect in the hours of darkness, however do offer overnight hire on selected items. If your party is indoors or has a specific time for delivery and collection then please call to discuss your exact requirements.

1.1 It is the responsibility of the Client to ensure the equipment is fully supervised by a responsible adult at ALL TIMES.

1.2 NO persons over the age of 15 are permitted on the equipment unless stated otherwise. Some equipment has younger age restrictions as stated on the website, if unsure, please ask a member of staff or refer to the website.

1.3 NO persons under the influence of alcohol, drugs or any other intoxicating substance are allowed on the equipment.

1.4 NO food, drink, gum, pets, toys and/or sharp implements are permitted on the equipment, including mats.

1.5 Users of the equipment must remove shoes, glasses, jewellery, badges, any long necklaces, buckles or sharp objects.

1.6 Ensure equipment is not overcrowded. It is recommend a maximum number of 8 children on larger inflatables and less on smaller inflatables. Limit numbers according to the age and size of children using it. Try to avoid large and small children from using it at the same time.

1.7 Prevent horseplay and ensure children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.

1.8 NO climbing on the sides, roof or supporting beams of the inflatable. If applicable, users must not climb/stand on stacked soft play shapes.

1.9 If applicable, Slides are to be used by sliding down feet first only. Obstacle Courses must operate a one way round system from start to finish.

1.10 NO silly string, streamers, party poppers or similar ink based products on or near the equipment. These such products contain stain, and are difficult to remove. The cost of cleaning will be charged to the client at £20 per hour plus costs. If not removable full replacement/repair costs are liable by client. If using face paint, please ensure this is water based and easily removed with a cloth. Staining left by face paint will result in the Client being invoiced for cleaning or repair

1.11 Users who are, or have suffered from Neck, Back, or Heart conditions, feel unwell, or who are Pregnant are not permitted on equipment.

1.12 NO water and/or hosepipes are permitted on the equipment.

1.13 Ensure safety mats are in the correct position at the entrance and exit points of the inflatable at all times.

1.14 Users are not permitted on the equipment during set up until the company representative has agreed it is safe to use, nor are users permitted on an inflatable during time of inflation or deflation.

1.15 Keep children clear of all electrical connections, fan unit and extension leads.

1.16 Do NOT allow any heat/fire sources including cigarettes, BBQ’s, fires, heaters or similar, on or near the equipment.

1.17 The client is NOT permitted to move the equipment from the position it is erected/set up once the Company representative has left the premises.

1.18 For outdoor hires, the equipment must not be used in heavy rain or windy conditions. In the event of rain, remove all users from the equipment until the rain has past, then dry off any water with a towel, before use continues. The industry recommends a maximum wind speed of Force 5 on the Beaufort scale of 28 - 38 kph (19-24 mph) when using inflatables. Force 5 is a fresh breeze when small trees and leaves begin to sway, whereas Force 6 is a strong breeze when large branches are in motion, whistling can be heard in telephone lines and umbrellas can only be handled with difficulty. Weather forecasts can be obtained from the Meteorological Office http://www.metoffice.gov.uk/guide/weather/marine/beaufort-scale

1.19 Check periodically that the inflatable is securely tied to the fan and the stakes or anchorage is still securing the equipment to the ground where applicable. If at all in doubt – do not use the equipment and call the Company.

1.20 The equipment will be supplied to the Client in a clean condition and it is the responsibility of the Client to have the equipment in the same condition at time of collection. Failure to do so will result in the Company charging the Client at £30 per hour to clean the inflatable.

1.21 The Client agrees to pay the full cost of repair, including carriage to and from the manufacturer, for any damage caused to the equipment, whether malicious or accidental, whether by human, animal or other, other than wear and tear during the duration of the hire period.

1.22 The Client agrees to return all items at the end of the hire period. It is the Clients responsibility to ensure all items hired are available for collection; any lost, stolen or damaged items will be invoiced by the Company to the Client. The hirer MUST ensure that any persons collecting the equipment are representatives of the Company by requesting proof of the Booking ID number quoted on booking correspondence and signed Terms & Conditions.