Terms and Conditions

Definitions
1.1 The "Client" means the person/s, organisation or company booking the equipment, act or entertainment with the "Company".

1.2 The "Company" means Garden Games Hire Ltd.

1.3 'Dry' hire is the hire of equipment for the 'client' to operate and supervise themselves.

1.4 'Wet' hire is the hire of equipment or entertainment accompanied by a representative of the 'company' to supervise use of the booked equipment or entertainment.

Bookings
2.1 All equipment remains the property of the company at all times.

2.2 By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

2.3 In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfil our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event or a pro rata reduction in the hire fee in the event of delayed start. No further compensation will be paid irrespective of any loss of earnings.

2.4 We can accept bookings in writing, by telephone or via email. If we have verbally agreed to accept your booking by any of the above methods a contract has been entered into and full terms and conditions apply from the time your booking is accepted. This applies irrespective of whether a booking has been acknowledged in writing or by email by Garden Games Hire UK Ltd or whether any deposit has been sent or received.When a booking is made it is assumed that the customer has read, understands and fully agrees to the terms and conditions of hire.

Where a request is made to change the date and or times of the hire we will do our best to rearrange your booking. All deposits are non refundable. Notwithstanding this our cancellation policy is as stated in conditions. Bookings are non-transferable.

Prices, Deposit & Balance Payments
3.1 All hires are subject to a deposit which is non-refundable.

3.2 The balance to be paid in full and cleared 14 days prior to the event start date.

3.3 Advertised prices are subject to change without prior notification.

3.4 The company reserves the right to charge interest on all overdue accounts at 2% above its banker’s current interest rate.

3.5 Payment terms will be discussed and agreed upon at the time of booking. Where we agree to accept payment after the event this must be received within the time specified on the invoice.Where items have been booked for outdoor use and the event cannot proceed due to unsuitable weather conditions (ie high winds and/or heavy rain) we will provide (subject to availability) substitute alternative indoor hire items.

3.6 We are able to accept payment by Cash, Paypal & Bank transfer. We do not accept payment by cheque.

Cancellations
4.1 Any cancelled order is subject to the following cancellation charges
Within 8 weeks prior to event 25% of order value
Within 6 weeks prior to event 50% of order value
Within 4 weeks prior to event 75% of order value
Within 2 weeks prior to event 100% of order value

Equipment

5.1 The Company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.

5.2 All sizes quoted are approximate

5.3 All goods remain the property of the company at all times.

5.4 The company reserve the right to amend or alter any product specifications without prior notice.

Site Location, Facilities & Conduct
6.1 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded.

6.2 The company reserve the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the client has failed to notify the company of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the installation site. In such a case no refund will be given and the full hire fee will be due.

6.3 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event.

6.3 The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.

Liability & Insurance
7.1 The Company’s liability insurance covers use of the equipment only whilst booked on 'wet' hire (supervised by a representative of the company).

7.2 The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire.

7.3 The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.

7.4 Any equipment booked on 'dry hire' is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover.

Pick ‘n’ Mix Hire

Safety Information:

8.1 Please be advised that some sweets may contain or have traces of nuts or nut oils. They may also have been in contact with products and sweets containing nuts. Garden Games Hire Ltd cannot be held responsible for any issues resulting from any food allergies.

8.2 Customers should ensure that young children are supervised at all times to avoid the risk of suffocation or choking from plastic sweet wrappers, plastic bags or sweets. Garden Games Hire Ltd cannot be held responsible for safety issues which occur from the use of our equipment or consumption of the confectionary at the event.

Bouncy Castle/Inflatable conditions of hire

For all back garden hires:- Bouncy castles & all other inflatables will be delivered between 730am & 11am and collected from 530pm onwards. We do not collect in the hours of darkness, however do offer overnight hire on selected items. If your party is indoors or has a specific time for delivery and collection then please call to discuss your exact requirements.

1.1 It is the responsibility of the Client to ensure the equipment is fully supervised by a responsible adult at ALL TIMES.

1.2 NO persons over the age of 15 are permitted on the equipment unless stated otherwise. Some equipment has younger age restrictions as stated on the website, if unsure, please ask a member of staff or refer to the website.

1.3 NO persons under the influence of alcohol, drugs or any other intoxicating substance are allowed on the equipment.

1.4 NO food, drink, gum, pets, toys and/or sharp implements are permitted on the equipment, including mats.

1.5 Users of the equipment must remove shoes, glasses, jewellery, badges, any long necklaces, buckles or sharp objects.

1.6 Ensure equipment is not overcrowded. It is recommend a maximum number of 8 children on larger inflatables and less on smaller inflatables. Limit numbers according to the age and size of children using it. Try to avoid large and small children from using it at the same time.

1.7 Prevent horseplay and ensure children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.

1.8 NO climbing on the sides, roof or supporting beams of the inflatable. If applicable, users must not climb/stand on stacked soft play shapes.

1.9 If applicable, Slides are to be used by sliding down feet first only. Obstacle Courses must operate a one way round system from start to finish.

1.10 NO silly string, streamers, party poppers or similar ink based products on or near the equipment. These such products contain stain, and are difficult to remove. The cost of cleaning will be charged to the client at £20 per hour plus costs. If not removable full replacement/repair costs are liable by client. If using face paint, please ensure this is water based and easily removed with a cloth. Staining left by face paint will result in the Client being invoiced for cleaning or repair

1.11 Users who are, or have suffered from Neck, Back, or Heart conditions, feel unwell, or who are Pregnant are not permitted on equipment.

1.12 NO water and/or hosepipes are permitted on the equipment.

1.13 Ensure safety mats are in the correct position at the entrance and exit points of the inflatable at all times.

1.14 Users are not permitted on the equipment during set up until the company representative has agreed it is safe to use, nor are users permitted on an inflatable during time of inflation or deflation.

1.15 Keep children clear of all electrical connections, fan unit and extension leads.

1.16 Do NOT allow any heat/fire sources including cigarettes, BBQ’s, fires, heaters or similar, on or near the equipment.

1.17 The client is NOT permitted to move the equipment from the position it is erected/set up once the Company representative has left the premises.

1.18 For outdoor hires, the equipment must not be used in heavy rain or windy conditions. In the event of rain, remove all users from the equipment until the rain has past, then dry off any water with a towel, before use continues. The industry recommends a maximum wind speed of Force 5 on the Beaufort scale of 28 - 38 kph (19-24 mph) when using inflatables. Force 5 is a fresh breeze when small trees and leaves begin to sway, whereas Force 6 is a strong breeze when large branches are in motion, whistling can be heard in telephone lines and umbrellas can only be handled with difficulty. Weather forecasts can be obtained from the Meteorological Office http://www.metoffice.gov.uk/guide/weather/marine/beaufort-scale

1.19 Check periodically that the inflatable is securely tied to the fan and the stakes or anchorage is still securing the equipment to the ground where applicable. If at all in doubt – do not use the equipment and call the Company.

1.20 The equipment will be supplied to the Client in a clean condition and it is the responsibility of the Client to have the equipment in the same condition at time of collection. Failure to do so will result in the Company charging the Client at £30 per hour to clean the inflatable.

1.21 The Client agrees to pay the full cost of repair, including carriage to and from the manufacturer, for any damage caused to the equipment, whether malicious or accidental, whether by human, animal or other, other than wear and tear during the duration of the hire period.

1.22 The Client agrees to return all items at the end of the hire period. It is the Clients responsibility to ensure all items hired are available for collection; any lost, stolen or damaged items will be invoiced by the Company to the Client. The hirer MUST ensure that any persons collecting the equipment are representatives of the Company by requesting proof of the Booking ID number quoted on booking correspondence and signed Terms & Conditions.